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What are Keetoo Attraction Bundles?
Keetoo Bundles are the best way to save if you want to visit the best attractions in London and around the UK. Not only do you save money but they’re also super convenient, everything is on your phone, no paper tickets, no cash and no long lines. Everything simply stored on your mobile app and you can visit each of the attractions over 6 months.
How do I see the participating venues?
You can view all participating venues in each of the Bundles on the website. Also, once you have downloaded the app you can also see the attractions and you can either pick them from the prepacked bundles or simply go to the location and pick from there.
How long do I have to visit the attractions?
Keetoo Bundles allow you to have all the flexibility you need. Each Bundle is valid for 6 months from purchase.
Do I save with Keetoo Bundles?
Keetoo Bundles allow you to save every time compared to the gate price of the venue and the best thing is everything is in one place with no paper tickets
Is the App available on iOS and Android?
Yes. Keetoo is available to download for FREE from the App Store (iOS) or the Google Play Store (Android).
Do I have to visit the attractions all in one day?
No. Don’t worry – you have a full 6 months from purchase to visit all your chosen attractions, so you have all the time you need. What’s even better you can spread each visit over the 6 months too.
Are there restrictions at the attractions & experiences?
There are no restrictions as to when you may book your visits as long as it is within 6 months of purchase. All bookings are subject to availability and opening times at each venue.
Can I use Keetoo offline?
Yes. You will just need to be online to download your tickets the first time. Once you’ve downloaded your tickets, they are safely stored on your phone and then you will no longer need to be online to access them. Your tickets will be available up to 30(thirty) days before your booking. So don’t make them live within 30 days of the date you wish to visit.
How long are the bundles valid for from purchase?
They are valid for 6 months from the date of purchase, you can spread each of the visits to the venues over the 6 months too.
Can I download the app before purchasing bundles?
Yes. The app is available to download for free before purchasing bundles.
For the Bus & River Cruise tickets do I need to do both in the same day?
No. You have 7 (seven) days from first boarding the Bus to use your Cruise ticket. You will receive your Cruise ticket when you board the Bus for the first time and show your Keetoo ticket.
How does the time validity of the bus ticket work?
A 24-hour ticket will be valid for 24 hours starting from when you hop on. For example, if you hop on at 3 p.m., the ticket is valid until 3pm the next day. Remember buses stop around 6.30pm each evening and commence again at around 8.30am.
What do I do when I have paid for my bundle?
Once you’ve made your purchase on the Keetoo Bundle website bundles.keetoo.com , download the Keetoo app and login with the email you used when purchasing your bundle. Then simply pick the venues from the prepacked bundles shown on the app, or simply go to the area and pick each of the attractions.
How do I book and visit participating attractions and experiences using the Keetoo app?
When booking:
Do I need to decide the dates I'm visiting each attractions when I purchase?
No. When purchasing your bundle, you have total flexibility to book when you wish. Simply go to the app log in, pick the bundle or attractions you purchased and you can then book each attraction individually when you like.
Can I change the date of my bookings?
Yes. For most of the venues the time bookings can be changed as long as it’s within the bookings window detailed for that venue. There are some venues that do not allow cancellations or rescheduling. Please check each attraction before booking to be clear on this. To cancel go to bookings section on the app, pick the attraction you wish to cancel. If you are within the cancellation period the kredits will automatically be added back to your account and your booking cancelled, ready for you to book again.
Do I need to print out my tickets?
There is no need to print tickets with keetoo – everything is on your phone, so no need to worry about accessing a printer or making sure you’ve filled it with ink! 😀Once you have booked, if for some reason you do need us to email your tickets, that’s not problem please contact us at help@keetoo.com and we’ll get them over to you.
What if my battery runs out on my phone?
No problem you can access your account from anyone else in your group’s phone. Simply log into the account and you’re good to go!
Can I use Keetoo offline?
Yes. You will just need to be online to download your tickets the first time. Once you’ve downloaded your tickets, they are safely stored on your phone and then you will no longer need to be online to access them. Your tickets will be available up to 30(thirty) days before your booking. So don’t make them live within 30 days of the date you wish to visit.
After I have paid for the bundle, if I want can I swap different attractions from the list in the app?
Unfortunately not. You must book the attractions from the bundle you have purchased which you will see categorised in their respective bundles in the app.
What happens if I book an attraction that is not part of the bundle I have purchased?
If you book a different attraction from the list in the app that isn’t in your chosen bundle you will be charged the variance in cost for the new attraction, plus you will also be charged an additional fee per person for the altered itinerary. See t’s & c’s
Do I buy a bundle for each member of my party?
Yes, you buy a bundle for each adult and child.
how can I pay for Keetoo bundles?
Bundles can be purchased from the Keetoo website only (not the app) and can be purchased with most credit cards including Visa, Mastercard, and American Express and Paypal. All payments made on either the Keetoo app or website are safe and secure.
Can I use keetoo with other discounts, codes and promotions?
If there is a Keetoo code and it is valid you may use this in association with the bundles when purchasing.
What is the age is range for a child?
With keetoo a child is between the ages of 3–15. At some venues tickets will be required for infants [below 3 years] although these are generally free of charge. So you will not need to purchase bundles for children under 3.
Do you offer family, senior citizen discounts or any other permanent discounts?
As keetoo already offers significant value unfortunately we can’t offer further permanent discounts. On rare occasions we might offer a short-term discount for certain periods in the year.
What happens to my account after I have visited all the attractions in my bundle?
Once you have visited all the attractions in the bundle you have paid for your account will be set to zero.
How do gift cards work?
The purchaser
How long are gift cards valid for?
Keetoo gift cards are valid for 12 months from the date of purchase.
Can I change the date of my booking?
Yes. For most of the venues the time bookings can be changed as long as it’s within the bookings window detailed for that venue. There are some venues that do not allow cancellations or rescheduling. Please check each attraction before booking to be clear on this. To cancel go to bookings section on the app, pick the attraction you wish to cancel. If you are within the cancellation period the kredits will automatically be added back to your account and your booking cancelled, ready for you to book again.
Can I cancel my order?
Yes. If unused you may cancel your order within 30 days of purchase for a full refund. If you have made a booking even if then cancelled unfortunately cancellation will not be possible.
How long does it take to get a refund?
Once your refund is accepted it will take from 7-10 days to process. If it has taken longer, please do let us know and we will investigate. Before starting this process, please check whether your current booking can be cancelled. You will find this information in the terms and conditions.
I forgot my password
Don’t worry. Simply click on the ‘I forgot my password’ text when logging in to the app and it will walk you through the process to create a new password.
Where can I view the t&cs?
You can view the terms and conditions here.
Who do I contact for help and support?
If you have any questions, you can email info@keetoo.com, you can also contact us on the webchat you’ll find on the website. For any urgent enquiries, please call the keetoo telephone support line on the following number +44 (0) 203 189 9792Our lines are open monday to sunday. 8am to 8pmOutside these hours we will get back to you asap the next day.